| dc.contributor.author |
Limpopo Department of Public Works |
|
| dc.date.accessioned |
2012-10-19T08:50:30Z |
|
| dc.date.available |
2012-10-19T08:50:30Z |
|
| dc.date.issued |
2012-10-19 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/647 |
|
| dc.description.abstract |
Service Delivery Improvement Unit conducted the following surveys during 2008/09 financial year namely:
Client surveys with consultants, open interview with contractors, and focus group interview with government departments.
The purpose of the surveys was to gather information about departmental core function directorates’ performance. The surveys were spread over the four quarters of the financial year under review.
The findings show that the department is not doing well in core function directorates with the exception of Maintenance & EPWP. There are many factors contributing to these deficiencies. Some of the problems are viz: understaffing, staff low morale, and many more. These problems are manifested in the predominant departmental management style. There is no team work, directorates just do their own things and do not care about the interrelationship and dependencies between processes. There are many things happening in the department many employees not aware of. Majority of employees are kept in the dark about decisions taken at strategic level. Information sharing is not promoted. The departmental website contains obsolete information about the department. Most employees do not know how to access information in departmental intranet and websites.
Management should urgently do something to remedy the situation. Firstly soft issues should be addressed before hard processes are attended. People management should play pivotal role in this predicament. The implementation of job evaluation by the department is a bold step in the right direction. If it is implemented effectively it will cut out some of problems associated to internal soft issues; should it be maintained it will yield positive results in the long term. Problems within hard processes namely; business processes, strategy, structure and systems could be dealt with through strategic planning sessions. |
en_US |
| dc.relation.ispartofseries |
2008/09; |
|
| dc.subject |
Evaluation Performance, Variation Orders |
en_US |
| dc.title |
Services Evaluation Report |
en_US |