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Title:
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Customer Satisfaction Survey : Property and Facility Management Mopani District |
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Author:
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Limpopo Department of Public Works
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Abstract:
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The Monitoring and Evaluation Unit conducted customer survey targeting tenants staying in State owned houses/flats. The objective of the survey was to ascertain if the Properties and Facilities Management Directorate provides efficient and effective services to external clients. The data gathered will be utilized to identify weaknesses, strengths and come up with remedial action for better service delivery.
The following limitations were identified:
• Most respondents at road camps found it difficult to interpret the questions due to English not being their mother tongue. Officials from M & E had to use local vernacular to interpret item questions in the questionnaire.
• The digital random calculator does not differentiate between genders. |
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URI:
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http://hdl.handle.net/123456789/868
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Date:
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2012-11-20 |